Location: Bengaluru / Hyderabad
Experience: 8 + years
Employment Type: Full time

Key Responsibilities:

Advanced Incident & Problem Resolution
Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams.
Perform deep technical troubleshooting involving scripts, workflows,
integrations, and data issues.
Identify root causes and implement permanent fixes.
Participate in Major Incident (P1/P2) troubleshooting calls.
Lead Root Cause Analysis (RCA) activities and prepare technical RCA
documentation.
Develop reusable fixes and automation to prevent recurring incidents.
Execute Platform Clone and Upgrade activities.

Development & Enhancements
Design and implement medium-complexity enhancements on the ServiceNow
platform.
Develop and modify:
Business Rules
Script Includes
Client Scripts
UI Policies
UI Actions
Flow Designer workflows
Service Catalog items
Develop integrations using REST/SOAP APIs.
Enhance existing modules while maintaining platform best practices.




Ensure all development aligns with coding standards and governance policies.

Integration & Automation Support
Troubleshoot complex integration failures and API issues.
Configure and maintain integrations using:
REST APIs
SOAP APIs
MID Servers
Support automation initiatives across ServiceNow modules.
Optimize integration performance and reliability.

Platform Optimization & Performance
Analyse performance issues related to scripts, workflows, and database
operations.
Optimize scripts and workflows to improve system performance.
Review logs and identify inefficient processes.
Implement performance improvements and technical enhancements.

Change & Release Support
Support release planning and deployment activities.
Review update sets and ensure proper migration across settings.
Conduct code reviews for Tier 2 developers.
Validate deployment outcomes and support post-release stabilization.

Mentoring & Technical Leadership

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📌 Sr Specialist Software Engineering Bengaluru
🏢 At&T
📍 Bengaluru