Customer Support Specialist
Location: Angamaly, Kerala
Experience: 2–4 Years
Qualification: Bachelor's Degree in Business Administration, Commerce, or related field.

Role Summary

The Customer Support Specialist will be responsible for managing customer orders, coordinating order fulfilment, addressing customer enquiries, and ensuring a seamless customer experience by working closely with Sales, Production, Warehouse, Logistics, and Finance teams.

Key Responsibilities
Process and coordinate customer orders from receipt to delivery.
Communicate order status, dispatch schedules, and delivery updates to customers.
Handle customer enquiries, complaints, and service requests promptly.
Coordinate with Sales, Production, Warehouse, Logistics, and Finance to ensure timely order fulfilment.
Monitor order progress and resolve delivery or service-related issues.
Maintain customer records, order documentation, and service reports.




Prepare customer support MIS and order status reports.
Ensure compliance with company SOPs and service standards.
Build and maintain solid customer relationships through proactive communication.

Desired Skills
Customer Relationship Management
Order Processing & Coordination
Complaint Resolution
Documentation & MIS Reporting
ERP/MS Excel proficiency
Excellent communication and interpersonal skills
Solid coordination and problem-solving abilities

Preferred Profile
2–4 years of experience in Customer Support, Customer Service, Sales Coordination, or Order Management in a manufacturing, FMCG, food ingredients, or B2B workplace.
Experience in ERP-based order processing and customer coordination will be an added advantage.

📌 Customer Support Specialist Kochi
🏢 Bayfield Food Ingredients
📍 Kochi