Job Title: CRM Executive – Customer & Seller Support

Key Responsibilities
Act as a mediator between customers and sellers to ensure seamless issue resolution.
Handle customer queries, complaints, and service requests through calls, emails, WhatsApp, and other communication channels.
Coordinate with sellers regarding order-related concerns, returns, replacements, and delivery issues.
Maintain professional communication with both customers and sellers.
Resolve customer concerns efficiently while ensuring a positive customer experience.
Follow up on pending cases and provide timely updates to customers.
Handle escalations and work with internal teams for quick resolution.
Maintain accurate records of customer interactions and resolutions in the CRM system.
Ensure customer satisfaction by providing prompt and effective support.
Prepare daily reports and track open and resolved cases.

Requirements




Excellent verbal and written communication skills
Strong customer handling and relationship management skills
Ability to resolve customer issues with a solution-oriented approach
Strong problem-solving and decision-making abilities
Ability to handle pressure and manage multiple cases simultaneously
Valuable coordination and follow-up skills
Basic knowledge of MS Excel and CRM tools
Positive attitude, patience, and qualified behavior

Preferred Skills
Experience in CRM, Customer Support, Customer Service, or Client Coordination
Complaint handling and escalation management experience
Robust interpersonal and negotiation skills
Ability to work in a target-driven and fast-paced setting

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Crm Executive Vishwakarma Industrial Area
🏢 Jaipur Global Services
📍 Vishwakarma Industrial Area