Plan batches w.r.t NHs & Refresher trainings for the projects assigned. Review Existing Training Materials & Identify need for updating the same.Help in designing KRAs for the team & periodically review trainer performance .
Required Candidate profile
Conduct & periodically review contents of training of current Agents, including positive phone practices, general CS skills, listening skills, de-escalation skills & call center policies & procedures
📌 Lead Trainer Thane
🏢 Ziphertech
📍 Thane
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