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Managed Service – Identity and access Management - Manager

Key Responsibilities and Accountabilities:
Robust experience in delivering Identity and Access management support engagements
Understanding of the compliance framework from the Identity Management perspective
Experience managing project KPIs, SLAs and report on Managed Services performance KPIs
Identify the improvement opportunities to solve customer pain points and track them to closure
Strong record of driving projects to improve operations and support-related processes and the right technical support experience
Must be able to thrive in a fast-paced, high-energy workplace




Work with the customer and team to prioritize tickets and manage the overall capacity of the team
Manged Services experience handling multiple projects in shared resource model
Assist in log monitoring, alert and dashboard maintenance, and training of support staff
Preferably ITIL Certified with experience in transitioning the project delivery and taking over postproduction support
Proven leadership skills demonstrating robust judgment, problem-solving, and decision-making abilities
Setup project governance with experience in preparing and presenting Daily, weekly, and monthly status reports to stakeholders
Prior experience in IAM solution design, development, and implementation experience preferably Sail Point Identity product
Effort estimation experience for Identity and Access management support engagements
Act as a trusted advisor to the team, creating a positive and supportive work environment
Review of security internal control procedures.
Exper

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📍 India