Manager Sales & Marketing

Roles & Responsibilities
Budget / Forecast, monthly / yearly sales and expenses to support Regional Manager Sales for the assigned zone / customers and Field Engineers
Validate potential for Oerlikon Surface Solutions and collect all the necessary market information from the team / CRM: Competition update, current opportunities, current applications.
Conduct market survey and collect customer related data to support the business strategy, policy, budgeting, forecasting etc.
Develop, train and lead the team for techno-commercial service to the customers, initiate, encourage sampling testing with cost perk analysis.
Attend customer complaint and resolve them to Customer satisfaction. Escalate and involve Business Development Managers / Regional Manager Sales for more support when required.
Get major business share by implementing planned Key Customer Management System (K.C.M.) in co-ordination with Field Engineer and ensure that key customers are fully satisfied
Conduct customer satisfaction survey,



initiate/plan technical seminars and co-ordinate for technical exhibitions.
Focus payment recoveries in co-ordination with Commercial Department and concerned Field Engineer to control the credit
CRM KPIs: Review periodically and monitor: visits, opportunities, campaigns, complaints, forecast, budget. Bluesheet, overall data quality
Assess manpower to keep sales per FTE at optimal level
Review customer satisfaction and employee engagement survey and make/monitor necessary action plan

Operations
Responsibility for optimal and sustainable management of resources (e.g. equipment)
Initiate / support continuous improvement in quality and service delivered to the customers
Alignment with HSE policies and local legal requirements

Required Education, qualification & Skills
Should be Diploma / Engineering graduate with minimum 10 years of relevant experience in Cutting tool Sales / Technical Sales, preferably in industrial or ma

📌 Manager Sales Chennai
🏢 Oerlikon
📍 Chennai