Key Responsibilities
Query Resolution: Respond promptly to customer inquiries, complaints, and requests, providing accurate and step-by-step guidance.
Technical Troubleshooting: Identify root causes of problems and guide customers through the necessary solutions or workarounds.
Documentation: Maintain accurate, up-to-date records of all customer interactions, transactions, and complaints using Customer Relationship Management (CRM) software.
Collaboration: Escalate complex, unresolved issues to higher management or relevant technical/sales departments while ensuring the customer is kept informed.
Feedback Collection: Gather customer feedback and identify recurring complaints to suggest improvements to internal teams.
Metric Tracking: Meet performance benchmarks such as First Call Resolution (FCR) and Average Handling Time

Essential Requirements




Education: A bachelor's degree in business administration, communications, or a related field.
Communication Skills: Superior written and oral communication skills.
Soft Skills: High levels of empathy, patience, and the ability to remain calm and skilled under pressure.
Technical Aptitude: Familiarity with CRM systems, ticketing platforms (like Zendesk or Salesforce), and basic IT literacy.
Problem-Solving: Robust analytical thinking to find practical solutions quickly

Pay: ₹50,000.00 - ₹60,000.00 per month

Advantages:
Commuter assistance
Health insurance
Provident Fund

Work Location: In person

📌 Customer Support Executive Noida
🏢 adriyana solutions
📍 Noida