Key Responsibilities

Collections & Recovery
Contact customers before and after due dates for repayment reminders.
Follow up with customers having overdue loans.
Obtain payment commitments and ensure timely follow-up.
Recover outstanding dues through ethical and qualified collection practices.
Reduce delinquency and improve collection efficiency.
Ensure closure of loan accounts upon successful repayment.

Customer Communication
Handle inbound and outbound collection calls.
Resolve repayment-related customer queries.
Explain loan dues, interest calculations, overdue charges, and settlement options (where approved).
Maintain a qualified and courteous approach while interacting with customers.

Collection Operations
Update collection remarks after every customer interaction.
Maintain accurate records of calls, commitments, disputes, and repayments.




Track customer promises to pay (PTP) and ensure follow-up.
Coordinate with the Operations and Credit teams regarding customer cases.

Compliance
Follow RBI Fair Practices Code and internal collection guidelines.
Ensure ethical collection practices without harassment or misrepresentation.
Maintain confidentiality of customer information.
Report any fraudulent or suspicious customer activities.

Performance Management
Achieve assigned daily and monthly collection targets.
Maintain low overdue percentages.
Improve repayment rates within assigned customer portfolios.
Contribute towards reducing Non-Performing Assets (NPA) and write-offs.

📌 Collection Manager Pune
🏢 Mayur Deep Ornaments
📍 Pune