Role & responsibilities
Make outbound collection calls to customers with overdue EMIs.
Educate customers on outstanding dues, interest, penalties, and payment options.
Negotiate and motivate customers to make payments promptly.
Update call details, promises-to-pay (PTPs), and follow-up actions in the system.
Coordinate with the field team when physical visits are needed.
Maintain daily productivity targets and meet monthly collection goals.
Handle escalations professionally while ensuring compliance with RBI and company policies.
Identify fraud risks or suspicious patterns and escalate appropriately.

Preferred candidate profile
1 to 4 years of experience in tele-collections
Worked on higher DPDs, NPA, freeze bkts
Languages preferred- Hindi, Tamil, Kannada, Telugu, Malayalam
Solid communication and negotiation skills.
Basic understanding of lending/EMI processes is an advantage.
Ability to work under pressure and handle a high call volume.
Computer proficiency (CRM usage, data entry, etc.).

📌 Walk In Tele Collection Executive Bengaluru (India)
🏢 WeRize
📍 India