Technical Support Executive

Location: Bhopal
Eligibility: Fresh Graduates & Final Year Students
Training Period: 6 Months

Job Summary

We are looking for enthusiastic and motivated individuals to join our team as Technical Support Executives. This role is ideal for fresh graduates and final-year students who are eager to build a career in technical support and customer service. During the six-month training period, candidates will receive hands-on experience, technical guidance, and career development to prepare them for a successful career.

Desired Candidate Profile
Fresh graduates or final-year students from any recognized university.
Strong verbal and written communication skills.
Basic knowledge of computer hardware, software, networking, and troubleshooting.
Good analytical and problem-solving abilities.
Customer-centric attitude with excellent interpersonal skills.
Ability to work in a rapid-paced and team-oriented environment.
Quick learner with a willingness to acquire current technical skills.




Basic knowledge of Microsoft Office and internet applications.
Positive attitude, professionalism, and eagerness to grow.

Key Responsibilities
Provide technical support and assistance to customers through phone, email, chat, or remote support tools.
Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
Escalate complex technical problems to the appropriate teams when necessary.
Ensure timely resolution of customer queries while maintaining high service quality.
Maintain accurate records of customer interactions, issues, and resolutions in the support system.
Guide customers through step-by-step solutions and product usage.
Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
Collaborate with internal teams to improve support processes and customer satisfaction.
Stay updated with product knowledge and emerging technologies.
Deliver a positive and professional customer e

📌 Technical Support Executive Bhopal
🏢 Vested Technology
📍 Bhopal