Job Summary

This role involves providing exceptional back-office helpdesk support in a rotational shift setting ensuring seamless operations for Hi-Tech clients. The candidate will leverage their English communication skills to address queries efficiently contributing to the companys commitment to excellence.

Responsibilities
Provide comprehensive back-office support to address client inquiries and resolve issues effectively in a Hi-Tech domain workplace.
Utilize excellent English communication skills to interact with clients and internal teams ensuring clarity and professionalism in all exchanges.
Monitor and manage helpdesk tickets ensuring timely resolution and adherence to service level agreements.
Collaborate with cross-functional teams to escalate and resolve complex issues ensuring client satisfaction and operational efficiency.
Maintain accurate documentation of client interactions and resolutions to support continuous improvement and knowledge sharing.
Analyze recurring issues and provide actionable insights to improve processes and reduce future occurrences.




Assist in the implementation of new tools and technologies to enhance helpdesk operations and client experience.
Ensure compliance with company policies and procedures while handling sensitive client information.
Provide training and guidance to current team members to ensure consistent service delivery standards.
Participate in regular team meetings to share updates challenges and best practices for continuous improvement.
Adapt to rotational shifts to provide consistent support across different time zones ensuring uninterrupted service.
Contribute to the development of helpdesk strategies that align with organizational goals and client needs.
Demonstrate a proactive approach in identifying opportunities to enhance client satisfaction and operational excellence.

Qualifications
Possess strong English communication skills to effectively interact with clients and teams.
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📌 Spe Cx Backoffice Helpdesk Chennai (India)
🏢 Cognizant
📍 India