Real Time continuous follow-up with global support teams for Critical incident resolution
Manage and coordinate activities during overall ticket life cycle of a Major Incident
Responsible for sending all Incident notifications/communications as per agreed process
Chair bridge calls for effective coordination, incident resolution, service restoration
Continuously follow-up with support IT teams for relevant notification updates per SLA, and drive resolution
Ensure that the Incident record is fully updated prior handing over to implementation team
Follow the global Major Incident Management Process
Ensure Incident Root cause analysis report is created immediately after resolution
Drive continuous process and operational improvements, including identifying opportunities to leverage AI-driven automation to enhance incident detection, response efficiency, and resolution workflows

About Us

Eagleview is a leading provider of aerial imagery, property insights and software that transforms the way people work.



Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

Overview

This role sits at the nerve center of Eagleviews IT operations, responsible for managing critical and major incidents from detection through resolution. Youll be the central coordinator; running bridge calls, driving cross-functional teams across geographies, and ensuring timely communication to stakeholders; all within an ITIL-based framework. The role demands sharp judgment under pressure, strong communication skills, and a willingness to work in US business hours. If you thrive in rapid-paced, high-accountability settings where quick thinking and explicit communication directly impact service restoration, this is the role for you.

📌 Incident Manager I Bengaluru
🏢 Eagleview
📍 Bengaluru