Job description:

Job Description

Wipro Ltd. is looking for a
Customer Service Representative
for our Human Resource Outsourcing Business into a B2B campaign.

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Principal Responsibilities:
Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
To strive to create a healthy and fun filled Environment in the team
Display interpersonal skills in handling the day-to-day operations on the floor
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Identify, share and support operational improvements

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Critical Skills Required:
Very Good written & spoken communication skills




Should be flexible to work in rotational shifts in 24*5 work workplace
Proficient in computer usage and Basic knowledge on MS Office
Pro-active & Positive Attitude • Ability to Work efficiently and effectively in a team
Excellent Customer facing Skills and Ability to build Rapport
Should have the ability to escalate issues with a view to bringing about a win-win resolution

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Education Eligibility:
Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
Full time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

Locations and Shifts:
Gurugram as per the business requirements
US Shifts – Evening/Night Shifts for 5 Days a week with 2 fixed offs

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Perks and Advantages:
Both sides Transport facil

📌 Customer Service Representative Gurugram
🏢 Wipro
📍 Gurugram