Meridian Watches is looking for a responsible and customer-focused Customer Support Executive to join our growing team.

Key Responsibilities
Respond to customer queries through email and social media
Assist customers with order tracking, delivery updates and product-related questions
Handle cancellation, replacement, return, warranty and servicing requests
Coordinate with the warehouse and courier partners to resolve customer issues
Maintain proper records of customer complaints and service requests
Follow up on pending cases and ensure timely resolution
Communicate politely and professionally, even in difficult situations

Requirements
Valuable written and verbal communication skills in English and Hindi
Comfortable using email, Google Sheets and basic computer applications
Patient, organised and attentive to detail
Ability to handle multiple customer conversations efficiently
Previous customer support or e-commerce experience is preferred but not mandatory

Pay: ₹15,000.00 - ₹18,000.00 per month

Perks:
Adaptable schedule

Work Location: In person

📌 Customer Support Executive Sahibzada Ajit Singh Nagar
🏢 Meridian Watches
📍 Sahibzada Ajit Singh Nagar