Customer Care Executive – Job Description

Job Title: Customer Care Executive

Job Summary:
We are looking for a Customer Care Executive to provide excellent customer service by handling customer inquiries, resolving complaints, and ensuring a positive customer experience through phone, email, chat, or in-person interactions.

Key Responsibilities:
Respond to customer inquiries promptly and professionally.
Resolve customer complaints and provide appropriate solutions.
Handle inbound and outbound customer calls.
Maintain accurate records of customer interactions.
Follow up with customers to ensure issue resolution.
Escalate complex issues to the appropriate department.
Provide product and service information to customers.
Meet individual and team performance targets.
Build and maintain positive customer relationships.

Required Qualifications:
Bachelor's degree or equivalent (preferred).
0–3 years of experience in customer service, BPO, or call center (freshers may apply if applicable).




Excellent verbal and written communication skills.
Solid problem-solving and interpersonal skills.
Basic computer proficiency (MS Office, CRM tools).
Ability to work in rotational shifts, if required.

Key Skills:
Customer service orientation
Effective communication
Active listening
Problem-solving
Time management
Multitasking
Patience and empathy
Teamwork

Preferred Skills:
Experience with CRM software (e.g., Salesforce, Zoho, Freshdesk).
Ability to handle difficult customer situations calmly.
Knowledge of the company's products and services.

KPIs:
Customer Satisfaction (CSAT)
First Call Resolution (FCR)
Average Handling Time (AHT)
Response and resolution time
Quality assurance score
Customer retention

Pay: ₹9,784.00 - ₹28,208.87 per month

Work Location: In person

📌 Customer Care Executive Jaipur (India)
🏢 Sunrise Agriland Development and Research Private
📍 India