Customer Support Executive

Location: Indore, Madhya Pradesh
Company: Elses Digital System Pvt. Ltd. (Authorized Service Partner of OPPO)
Job Type: Full-Time
Qualification: 12th Pass / Graduate
Experience: 0–2 Years

About the Role

Elses Digital System Pvt. Ltd., an Authorized Service Partner of OPPO, is hiring a Customer Support Executive to deliver excellent customer service and ensure a smooth post-service experience. The role involves assisting customers with service-related queries, providing repair updates, coordinating with service teams, and maintaining customer satisfaction.

Freshers with robust communication skills are welcome to apply.

Key Responsibilities
Assist customers with service-related queries and provide accurate information.
Share updates on repair status, service progress, and device readiness.
Coordinate with service centers and internal teams to ensure timely resolution of customer requests.
Handle customer concerns professionally and escalate issues when required.




Maintain customer records, service details, and daily activity reports.
Collect customer feedback to improve service quality.
Ensure a positive customer experience through effective communication.
Perform outbound customer follow-ups whenever required.

Required Skills
Good communication skills in Hindi and basic English.
Strong customer service and interpersonal skills.
Basic knowledge of MS Excel and computer applications.
Good coordination, problem-solving, and organizational skills.
Ability to work in a rapid-paced environment.

Eligibility
12th Pass / Graduate.
2 years of experience in Customer Support, Customer Service, BPO, Voice Process, Client Support, or Customer Care.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Customer Support Executive Indore
🏢 ELSES DIGITAL SYSTEM
📍 Indore