Role Overview:

The IT Executive (Hardware & Software) is responsible for installation, configuration, troubleshooting, and maintenance of all IT infrastructure including desktops, laptops, printers, networking devices, software applications, and system security within the campus. The role ensures smooth functioning of daily IT operations and provides technical support to all users.

Key Responsibilities

Hardware Support
Install, configure, and maintain desktops, laptops, printers, scanners, projectors, CCTV systems, biometric devices, and other IT peripherals.
Diagnose and resolve hardware failures, component replacements, and warranty claims.
Maintain asset inventory.

Software & System Support
Install & activate licensed software (Windows, MS Office, Antivirus, CRM tools, ERP, Adobe etc.).
Troubleshoot OS issues, application errors, system crashes and software updates.
Ensure compliance with software licensing & prevent unauthorized installations.

Network & Connectivity
LAN/Wi-Fi setup, IP allocation, router/switch configuration (basic level), Network cabling.




Coordinate with network vendors/ISP for downtime, speed issues & uptime monitoring.
Support firewall, VPN access, shared drive, server access & email configuration.

Security & Backup
Ensure antivirus installation, updates, system patches & disk encryption.
Monitor data backup schedule for key machines & shared drives.
Report security breaches, cyber threats & system misuse.

User Support & Ticket Handling
Provide end-user support for system login, email issues, printer setup, software access, etc.
Respond to IT service requests and resolve issues within defined SLA timelines.
Prepare incident reports and maintain IT support logs.

Documentation & Coordination
Maintain IT asset register, repair logbook, IP allocation sheet, and consumable stock.
Coordinate with external vendors for IT procurement, AMC repair, and spare part sourcing.
Assist in setup of smart classrooms,

📌 It Executive Noida (India)
🏢 Asian Education Group,
📍 India