MIS Executive for the CX team to manage and analyze customer interaction data across channels. The role involves preparing daily and monthly MIS dashboards, generating insights from CRM, App, bot, and IVR data, and creating impactful PPTs on customer connect metrics. The candidate should be solid in data analysis, reporting, and visualization to support CX decision-making.
Key Responsibilities:
Prepare daily & monthly MIS dashboards and reports
Analyse customer data from CRM, App, bots, and IVR
Track customer connect metrics and trends
Create PPTs and presentations for CX reviews
Support data-driven decision making within CX
Core Skills:
Advanced Excel, PowerPoint
Data analysis & reporting
Robust attention to detail
Basic knowledge of CRM / digital channels preferred
📌 Mis Executive Chennai
🏢 tvs credit services
📍 Chennai
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