We are seeking an energetic Telesales Consultant who can generate travel bookings by converting enquiries into confirmed tour packages. The successful candidate should have excellent selling skills and the ability to recommend suitable travel experiences based on customer needs.
Key ResponsibilitiesSales
Contact inbound and outbound travel enquiries.
Understand customer travel requirements.
Recommend suitable tour packages.
Explain itineraries, pricing, inclusions, and exclusions.
Prepare quotations.
Convert enquiries into confirmed bookings.
Customer Relationship
Build long-term customer relationships.
Follow up with undecided customers.
Cross-sell visa services, insurance, hotels, and airport transfers.
Generate repeat business and referrals.
Booking Coordination
Coordinate with operations after booking confirmation.
Ensure complete customer documentation.
Maintain booking records.
Assist customers before departure.
CRM
Update customer interactions.
Maintain accurate sales records.
Submit daily activity reports.
Track sales performance.
Key Performance Indicators (KPIs)
Outbound calls
Qualified travel enquiries
Quotations sent
Package conversions
Monthly booking value
Customer satisfaction
Repeat customers
Referral business
CRM compliance
Required Qualifications
Bachelor's Degree preferred
1–3 years in travel sales, holiday packages, telesales, or customer service
Freshers with excellent communication skills may apply
Skills Required
Robust sales ability
Excellent communication
Destination knowledge
Negotiation skills
Customer relationship management
Attention to detail
Ability to work under sales targets
Computer proficiency
Preferred Experience
Travel agency
Tour operations
Holiday packages
OTA sales
Visa services
International travel sales