Sutherland is now hiring agile individuals to join our team as a Customer Support Associates.

Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients?

If this sounds like you, we want you on our team

In this role, you will get to:
Be the primary point of contact for our Business-to-Business customers through Chat.
Provide timely, accurate, and skilled support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:




Excellent verbal and written communication skills in English (B2 level or higher).
Typing speed of 30 WPM with 93% accuracy.
Solid customer service mindset with active chat communication skills.
Ability to empathize with customers, manage time effectively, and work independently.
Basic user-level knowledge of Windows operating systems.
Familiarity with email etiquette and multi-channel communication (chat, voice).
High school diploma or equivalent and above.
freshers welcome.

Work setup:
Location: [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
Shift: Rotational shifts-includes both day and night.
5 days of work, 2 day-rotational off.
Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings.

(NOTE: Looking for people who can join us Immediately).

HR: - Nanditha V

(Mention "Nanditha V HR" on top

📌 Hiring For International Non Voice Process Chennai (India)
🏢 Sutherland
📍 India