We are looking for reliable and customer-focused Process Associates to handle inbound and/or outbound calls during night hours. The role involves providing accurate information, resolving customer queries, recording call details, and ensuring a high level of service quality while working independently during night hours.

Role & responsibilities
Handle inbound and/or outbound customer calls professionally
Respond to customer inquiries, complaints, or service requests promptly and accurately
Provide product, service, or account-related information as per company guidelines
Escalate complex or critical issues to the appropriate team or supervisor
Maintain accurate call logs, notes, and records in the system
Follow all company policies, data protection, and confidentiality standards
Coordinate with day-shift teams for proper handover of pending issues
Maintain a calm, courteous, and professional attitude at all times

Required Skills & Qualifications
Minimum educational qualification:



Graduation in any discipline
Prior experience in BPO / call center handling UK or international customers preferred
Excellent verbal communication skills in English
Robust problem-solving and customer-handling skills
Willingness to work night shifts, weekends
Ability to work independently during night hours
Use Time Doctor software for productivity and time tracking during the probation period.

Preferred Skills
Experience handling international or night-shift processes
Familiarity with call center metrics and quality standards

Why Join Us:
Competitive salary and benefits package.
Opportunities for qualified growth and development.
A collaborative and supportive work setting.
The chance to work with cutting-edge technology and innovative solutions.
Make a significant impact on our clients' success and our company's growth.

📌 Process Associate International Process Fully Remote Mumbai
🏢 Kimon Services
📍 Mumbai