Welcome guests with a warm and qualified attitude.
Perform guest check-in and check-out procedures efficiently.
Handle room reservations, cancellations, and modifications.
Verify guest details and maintain accurate records in the Property Management System (PMS).
Respond to guest inquiries, requests, and complaints promptly and professionally.
Coordinate with Housekeeping, Maintenance, and F&B; teams to ensure guest satisfaction.
Answer incoming phone calls and respond to emails professionally.
Process guest payments, invoices, and maintain cash handling accuracy.
Promote hotel facilities, services, and special offers to guests.
Maintain the front desk area in a clean and organized manner.
Prepare daily reports, shift reports, and guest records.
Ensure compliance with hotel policies, SOPs, and safety standards.
Assist in upselling rooms and hotel services to maximize revenue.
Handle emergency situations and guest concerns calmly and efficiently.

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages:
Cell phone reimbursement
Versatile schedule
Food provided
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Front Office Associate Chikmagalur (India)
🏢 Sila Leisure Private
📍 India