Position Summary
The purpose of this role is to oversee and manage the end-to-end order management process, ensuring that customer requirements are met with on-time delivery performance. The position also integrates production planning responsibilities to optimize manufacturing schedules, align with customer needs.

Responsibilities
Order Management Duties: - Interaction & customers & sales team to process customer orders in the ERP system (JDE).
Customer Interaction and Support: - Proactively manage customer expectations regarding lead times and potential delays
Production Planning Duties: - to coordinate with procurement & manufacturing toward material alignment for customer schedule.
Cross-functional Coordination: -Collaborate with sales and operations teams to align production schedules with sales forecasts.




Data Analysis and Reporting: -Generate and analyse performance metrics, such as on-time delivery rates and order backlogs.

Qualifications
Qualifications
UG Degree with 3 to 5 years of experience in CRM role for automotive OEMs or Tier I supplier.
Comprehensive knowledge of Order management
Experience with Microsoft Office, especially Outlook and Excel
ERP experience (JDE preferable).
Proficiency in OEC, Sales Force
Coordination with various internal departments to address customer inquiries effectively
Solid communication skills to interact with customers and sales teams regularly

📌 Officer Crm Chennai
🏢 PARKER HANNIFIN
📍 Chennai