Role Overview
We are looking for a Technical Support Executive to join the offshore IT team supporting WWUGL's UK operations. The role covers 1st-line technical and application support for end users, working closely with the UK-based Infrastructure & Support team.

Key Responsibilities
Provide 1st-line technical support to end users via phone, email, and ticketing system
Troubleshoot hardware, software, and network connectivity issues
Log, track, and resolve support tickets within SLA
Escalate unresolved issues to 2nd-line/UK Infrastructure team as needed
Support application access issues (ERP/CRM, business systems)
Assist with basic user account setup, password resets, and access management
Maintain accurate documentation of issues and resolutions
Coordinate with UK-based Infrastructure & Support lead for recurring/complex issues

Required Skills
3+ years of experience in IT helpdesk/technical support




Working knowledge of Windows OS, Microsoft Office, basic networking (TCP/IP, DNS, VPN)
Familiarity with ticketing tools (e.g., Freshdesk, Zendesk, ServiceNow)
Positive English communication skills (UK shift, direct client-facing interaction)
Basic understanding of Active Directory / user account management

Preferred Skills
Prior experience supporting UK/international clients
Exposure to ERP/CRM systems
ITIL awareness

Candidate Profile
Comfortable working UK shift hours
Strong communication and ownership mindset
Willing to work in office in Mohali

Pay: Up to ₹1,200,000.00 per year

Advantages:
Health insurance
Leave encashment
Paid time off
Provident Fund

Work Location: In person

📌 Sr Technical Support Executive Sahibzada Ajit Singh Nagar
🏢 Zouma
📍 Sahibzada Ajit Singh Nagar