E-commerce Operations Manager

Location: Mumbai (In office)
Experience: 3–6 years
Employment Type: Full time

About Us

Terractive is building the next generation of activewear through innovative fabrics and thoughtful design. We're a fast-growing D2C brand obsessed with creating products people love and delivering an exceptional customer experience.

We're looking for an E-commerce Operations Manager who thrives in fast-paced environments, loves solving operational challenges, and can ensure our online store runs flawlessly every single day.

What You'll DoWebsite & Store Operations
Own the day-to-day operations of our Shopify website.
Ensure product launches, collections, pricing, promotions, and inventory are accurate and live on time.
Coordinate with design, marketing, and product teams for seamless campaign execution.
Continuously improve website merchandising and customer experience.

Order & Fulfillment Management
Monitor order processing and ensure timely dispatch.
Coordinate with warehouse, logistics partners,



and customer support to resolve operational issues.
Reduce cancellations, RTOs, and fulfillment delays.
Track operational SLAs and identify improvement prospects.

Inventory Management
Maintain accurate inventory across Shopify and marketplaces.
Coordinate stock allocation and replenishment.
Prevent overselling and stock discrepancies.
Generate inventory reports and highlight potential risks.

Marketplace Operations
Manage operations across marketplaces such as Myntra, Amazon, Flipkart, Instamart, Zepto, and others.
Coordinate product listings, pricing, promotions, catalog updates, and inventory sync.
Resolve operational issues and maintain marketplace compliance.

Analytics & Reporting
Build daily, weekly, and monthly performance dashboards.
Track key metrics including:
Website conversion rate
AOV
Inventory health
Fulfillment SLAs
Order cancellation rate
RTO %
Return rate
Customer complaints
Use d

📌 E Commerce Operations Manager Andheri West
🏢 RRA Techno Products Private
📍 Andheri West