Department: Reservations / Front Office Location: Auramah Valley, Shimla Reports To: Front Office Manager / Revenue Manager
Job Summary
We are looking for a energetic and guest-focused Reservation Officer with experience in hotel reservations and front office operations. The role is responsible for handling reservation inquiries, processing bookings, maximizing room revenue, and ensuring a seamless guest experience through effective communication and coordination with internal departments.
Key Responsibilities
Handle all reservation inquiries via phone, email, OTA platforms, and direct channels.
Process current bookings, amendments, cancellations, and special requests accurately in the PMS.
Ensure room inventory is updated and maintained efficiently.
Coordinate with Front Office, Housekeeping, and Sales teams for smooth guest arrivals and stay arrangements.
Monitor booking trends and assist in maximizing occupancy and revenue.
Maintain accurate guest records and reservation reports.
Provide prompt and professional responses to guest queries and complaints related to reservations.
Follow hotel policies, SOPs, and service standards at all times.
Required Qualifications & Experience
Graduate in Hospitality Management or a related field.
2–4 years of experience in hotel reservations or front office operations.
Experience with ITC Hotels, Radisson Hotel Group, or other branded hotels will be an added advantage.
Familiarity with PMS systems, OTA extranets, and reservation software.
Strong communication, coordination, and customer service skills.
Preferred Skills
Revenue optimization and upselling techniques.
Attention to detail and accuracy in booking management.
Ability to work in shifts and handle high-volume reservation operations.
Valuable knowledge of hospitality standards and guest relation practices.
Key Competencies
Guest Orientation
Communication Skills
Problem Solving
Team Coordination