Key Responsibilities
Provide Level 13 application support for HIMS modules (EMR/EHR, Registration, Bill-

ing, LIS, RIS, Pharmacy, etc.)
Monitor system performance, troubleshoot incidents, and resolve application issues

within SLA
Support end users (doctors, nurses, admin staff) through ticketing systems, calls, and on-

site assistance
Perform root cause analysis and implement permanent fixes
Configure, test, and deploy HIMS application updates, patches, and enhancements
Coordinate with vendors and internal IT teams for escalations and system upgrades
Maintain system documentation, SOPs, and user manuals
Support data integrity, backups, and system security compliance
Assist in UAT, system integrations, and go-live support
Train users on application functionality and best practices
Ensure compliance with healthcare standards and regulations (HIPAA, HL7, NABH,

etc.)
Hands-on experience supporting ERP systems (SAP, Oracle, MS Dynamics, Odoo, Net-

Suite, etc.)
Solid understanding of ERP business processes (Finance, Procure-to-Pay, Order-to-

Cash,



HR, etc.)
Experience with SQL / database queries for troubleshooting and reporting
Knowledge of system integrations, APIs, and middleware
Familiarity with Windows/Linux environments
Experience with ticketing and ITSM tools (ServiceNow, JIRA, Remedy, etc.)
Familiarity with virtualization technologies
Understanding of networking fundamentals
Experience with backup, antivirus, and monitoring toolsRole & responsibilities
Strong analytical and problem-solving skills
Ability to work independently and in cross-functional teams
Willingness to work in shifts or on-call support if required

Solid analytical and troubleshooting skills.
Excellent communication, customer support, training abilities and documentation abili-

ties
Solid analytical and problem-solving skills
Ability to work independently and in cross-functional teams
Willingness to work in shifts or on-call support

📌 Hospital Administrator Kolar
🏢 Sri Devaraj Urs Academy
📍 Kolar