Your potential has a place here with TTEC's award-winning employment experience. As a Principal Business Analyst, GCC Value Articulation & Process Excellence working hybrid in Hyderabad, India, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll Do -
This role will support the Senior Program Manager in executing reporting, analytics, and process improvement initiatives across the GCC. The incumbent will own data collection, dashboard maintenance, and analytical deep-dives, while also driving day-to-day program governance hygiene across active workstreams. This is a hands-on execution role designed to scale the GCC's value articulation and governance capacity.

You'll report to VP, Head of GCC.

During a Typical Day, You’ll
Maintain GCC dashboards and operational scorecards; ensure data accuracy and on-time refresh cycles
Conduct ad-hoc analyses on headcount, utilization, attrition, cost, and project health metrics
Support program governance operations — track action items, prepare steering committee decks, manage program documentation




Identify process gaps and inefficiencies; document current-state workflows and recommend improvements
Coordinate inputs from GCC functional leaders for monthly business reviews and ELT updates
Build self-service reporting templates to reduce manual effort across GCC teams

What You Bring To The Role
5–7 years of experience in business analysis, MIS / reporting, program governance functions
Hands-on proficiency with Excel, Power BI, PowerPoint, and basic SQL
Exposure to GCC, IT services, or shared services environments preferred
Solid attention to detail, structured communication, and stakeholder management skills

What You Can Expect
Supportive of your career and career development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO)

📌 Principal Business Analyst Hyderabad
🏢 TTEC
📍 Hyderabad