About the Role :
The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Business Development (Sales)
Achieve sales targets as per the branch's approved business plan
Execute sales promotion activities within the assigned territory
Ensure all Sales KPIs are achieved on a month-on-month basis
Identify and follow up with prospective customers; respond to enquiries within defined timelines
Maximise the conversion of enquiries into confirmed orders
Ensure contract renewals are in line with company expectations
Track market developments and identify current business prospects
Prepare and regularly update the Monthly Performance Grid (MPG)
Customer Service:
Ensure high-quality service delivery to all customers
Maintain solid liaison and communication with clients
Prepare and submit customer reports promptly
Address customer complaints and work with Operations and Back Office to resolve them effectively
Conduct detailed site inspections and SRAs
Generate quotations through the system as per company guidelines
Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients
Set realistic and accurate customer expectations regarding pest management services
Capture correct and complete customer information (email, two contact numbers, address with landmarks)
Promote visit-based sales as per iCABS frequency to enable structured annual service calendars
Share cost sheets and material requirements with Oper
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