Bruker India is looking for an experienced Remote Support Engineer (Analytical Instruments) to be based in based in Bengaluru, India.
Responsibilities
Work remotely with customers to diagnose BAXS instruments like Xray diffractometers, Fluorescence spectrometers ,Single crystal diffractometers, Optical emission spectrophotometers including but not limited to.
Diagnose, test, develop, optimize, communicate, and execute the most effective solution plan for complex electromechanical hardware/software instrument issues, operations and training related issues.
Optimize instrument and/or accessory performance to meet specification.
Create and maintain record of activity in support database
Provide a excellent customer experience through the entire support process
Ask customers targeted questions to quickly understand the root cause of their instrument issues.
Effectively communicate with end-users to understand the technical issues or concerns via various channels (phone, email, Chat etc.)
to identify and resolve them within short time.
If the first level customer support is unsuccessful, using ticket management and transferring call will be pushed to second level remote support team
If job demands for onsite support, engineer should travel and support customers within short notice.
Experience in dealing with analytical instruments like spectrophotometers, X-ray based instruments or optical measuring systems is a must
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Build knowledge base to reduce reliance over time on other internal resources.
Contribute to internal technical knowledge base and publish Frequently Asked Questions to enable customer self-support.
Accurately document and update tickets in the tracking systems. Ability to maintain a personal queue of ope
📌 Job: Remote Support Engineer At Bruker In Bengaluru Delhi
🏢 Electronics For You
📍 Delhi
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