Seller Performance Management
Track and maintain performance metrics such as overall conversion rates and promised delivery date (PDD) performance weekly.
Monitorseller-wise performance against predefined targets.
Identify trends, gaps, and areas for improvement in seller performance and recommend actionable solutions.
Stay updated on best practices in performance monitoring and analytics to drive continuous improvement.
Collaborate with internal teams to define and update seller-specific performance targets.
Performance Analytics & Reporting
Prepare detailed performance reports, highlighting key insights and actionable recommendations.
Continuously track progress toward these targets and provide regular updates to stakeholders.
Operational Process Improvement
Identify and resolve operational bottlenecks impacting order processing, dispatch, and delivery.
Collaborate with internal teams to optimize workflows
Consultative Seller Engagement
Conduct performance review meetings with sellers to discuss growth prospects and operational efficiency.
Provide guidance on courier selection, route optimisation & other operational support.
Relationship Management
Serve as the primary point of contact for assigned sellers to address queries and escalations.
Build long-term, trust-based relationships to improve seller retention and loyalty.
Requirements:
• Operational Excellence: Proven ability to manage and resolve NDR cases efficiently while maintaining accurate records and documentation.
• Analytical Skills: Proficiency in analyzing performance metrics and identifying trends or areas for improvement.
• Communication Skills: Robust ability to coordinate and follow up with multiple stakeholders, including KAMs and courier POCs.
• Attention to Detail: Highly organized with the ability to ensure timely and accurate reporting and tracking.
• Proactivity: Ability to identify and flag operational challenges proactive