About Us

Bruno’s Pet Food is a premium pet nutrition brand committed to providing healthy and natural food products for pets. We believe pets are family, and we aim to deliver the same level of care and quality through every customer interaction.

Role Overview

We are looking for freshers or candidates with 1+ year of experience who are passionate about pets, enjoy interacting with pet parents, and are comfortable with customer support and sales.

As a Customer Support & Sales Executive, you will be the voice of Bruno’s and play an key role in supporting customers throughout their journey. The role involves understanding customer requirements, recommending suitable products, converting enquiries into orders, encouraging repeat purchases, and building long-term customer relationships.

Key Responsibilities
⁠ ⁠Handle customer enquiries through calls, WhatsApp, and other communication channels
⁠ ⁠Provide prompt, skilled, and customer-focused support
⁠ ⁠Understand customers’ requirements and recommend suitable Bruno’s products




⁠ ⁠Convert customer enquiries and leads into successful orders
⁠ ⁠Follow up with potential customers to improve sales conversions
⁠ ⁠Follow up with existing customers and encourage repeat orders
⁠ ⁠Build and maintain robust relationships with pet parents
⁠ ⁠Assist customers with product-related queries and order support
⁠ ⁠Maintain accurate records of customer interactions, follow-ups, and sales
⁠ ⁠Coordinate with internal teams to ensure smooth order processing and customer service
⁠ ⁠Work towards achieving monthly sales and customer conversion targets

Requirements
⁠ ⁠Good computer handling skills
⁠ ⁠Excellent verbal and written communication skills in English
⁠ ⁠Tamil communication skills are required
⁠ ⁠Hindi communication skills will be an added advantage
⁠ ⁠Interest in pets and the pet care industry is preferred
⁠ ⁠Previous experience in customer support, telesales, inside sales, or a customer-f

📌 Customer Support Valasaravakkam
🏢 Bruno's Wild Essentials
📍 Valasaravakkam