About The Role
This role sits at the operational core of our underwriting function, turning plans, pricing, and member data into live, correctly configured policies. You will own the setup, mapping, and issuance work that keeps insurer and TPA records accurate, and you will be the dependable. It is a hands-on role that blends careful execution with close cross-functional coordination across onboarding, data, tech, and sales.
Key Responsibilities
Plan setup & configuration
Plan ID creation — Create and maintain plan IDs across health and wellness lines, including wellness constructs.
Configuration — Own plan configuration end to end
Plan Mapping — Map plan perks for wellness customers
Pricing, variant & insurer/TPA mapping
Pricing — Map insurer pricing to the relevant plans and variants.
Variant mapping — Map variants to the correct TPA and insurer — a detailed, manual mapping exercise.
TPA templates — Build TPA templates for every current variant and current policy mapping.
Directory upkeep — Maintain the variant-wise master sheet for all insurers and keep the partner directory updated across all variants.
Policy issuance & documentation
Issuance — Run policy issuance end to end: collect documents, gather member data from the onboarding team, and share complete data with the insurer.
Summaries — Create policy summaries and map them in AWS.
Proposal forms — Handle manual proposal-form operations with insurers, printing, filling, and routing forms to authorised signatories for sign-off.
Endorsements & migrations
Endorsements — Process variant-level endorsements with insurers and TPAs.
Migration review — Review migration plan IDs prepared by the actuarial/migration team before go-live.
Systems & cross-functional coordination
Insurance Relationship management — Maintain healthy relations wi