Job Description
Senior Director, Global Head of Transfer Agency Transaction Processing, US Head of Transformation and India Head of Investor Solutions
Role
We are seeking a highly experienced and strategic leader to serve as
Senior Director, Operations Group Manager
. This role is based out of
Pune
with accountability across three interconnected areas of the business:
Global Head of Transfer Agency Transaction Processing
US Head of Transformation
India Head of Investor Solutions

In this role, you’ll make an impact in the following ways:
Provide enterprise-level leadership, strategic direction, and operational oversight across global transaction processing activities, transformation initiatives for the US business, and investor solutions operations in India.
Operate across geographies, influence senior stakeholders, drive change at scale, and deliver measurable improvements in efficiency, control, client experience, and organizational performance.
This role is aligned to BNY’s broader objectives of driving operational excellence,



enabling growth through transformation, strengthening governance and resilience, and building a scalable global operating model.

Global Leadership: Transfer Agency Transaction Processing
Lead the end-to-end service delivery and strategic execution of Transfer Agency transaction processing operations, including account maintenance, financial and transfer transactions, rollover processing, correspondence, quality control, and related support functions.
Accountable for operational excellence, risk and control management, client service, and transformation initiatives including automation and digital process optimization.
Requires deep Transfer Agency operations expertise, solid people leadership, and proven experience driving large-scale process improvement in a regulated setting.
Drive scale, quality, and control across a high-volume operation, ensuring robust client outcomes and disciplined service delivery.
Deliv

📌 Senior Director, Global Head Of Transfer Agency Transaction Processing, Us Head Of Transformation And India Head Of Investor Solutions Pimpri Chinchwad
🏢 BnY
📍 India