Department: Front Office
Reports To: Front Office Manager / Duty Manager
Hotel Category: Star Property

Job Summary

The Front Office Executive is responsible for delivering warm, efficient and professional guest service at the reception desk. The role includes handling guest check-ins and check-outs, managing reservations, coordinating with other departments and ensuring a smooth guest experience throughout their stay.

Key Responsibilities
Welcome guests with a qualified and courteous manner
Handle guest check-in and check-out procedures accurately
Manage room reservations, cancellations and modifications
Maintain guest records and update hotel management systems
Handle guest inquiries, requests and complaints promptly
Coordinate with housekeeping, F&B; and maintenance departments
Manage cash, billing and payment procedures as per hotel policy
Ensure front desk area is clean, organized and presentable
Follow hotel SOPs, safety and security procedures
Assist in upselling rooms, restaurant, bar and hotel services

Required Qualifications & Experience




Minimum 2 year of experience as Front Office Executive in a star-category hotel
Diploma or Degree in Hotel Management or Hospitality preferred
Familiar with PMS (Property Management System) and MS Office
Good communication skills in English and local language
Pleasant personality with a guest-service attitude

Skills & Competencies
Excellent interpersonal and communication skills
Solid customer service orientation
Ability to work in shifts, including weekends and holidays
Problem-solving and multitasking abilities
Qualified grooming and etiquette

Preferred Attributes
Experience in handling international guests
Knowledge of basic accounting or night audit is an advantage
Ability to work under pressure with a positive attitude

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
Food provided

Work Location: In person

📌 Front Office Executive Kochi
🏢 HOTEL PRAYANA
📍 Kochi