About the Role

We are looking for a Technical Support Engineer who can serve as the first technical point of contact for both consumer device users and enterprise customers. This role is ideal for someone who enjoys troubleshooting complex technical issues, digging into logs and APIs, and working closely with engineering teams to drive resolution

.You will bridge the gap between customers and engineering by translating reported issues into actionable, reproducible bug reports while helping improve internal support processes through automation and documentation

.

Key Responsibiliti
esAct as the primary technical point of contact for consumer device users and enterprise customer
s.Investigate, reproduce, diagnose, and isolate issues across devices, applications, connectivity, user accounts, and enterprise platform
s.Perform root cause analysis using logs, monitoring dashboards, API responses, and basic Python scriptin
g.Communicate directly with customers to understand technical issues and provide timely update
s.Translate customer-reported problems into transparent,



reproducible engineering tickets with detailed finding
s.Write and maintain small Python scripts to automate repetitive troubleshooting and support workflow
s.Monitor recurring issues, identify trends, and provide feedback to Product and Engineering team
s.Create and maintain internal runbooks, troubleshooting guides, and knowledge base documentatio
n.Collaborate cross-functionally with Engineering, Product, and Customer Success teams to improve product reliability and customer experienc

e.

Required Qualificati
ons1–3 years of experience in Technical Support, Product Support, Application Support, Production Support, or a junior Engineering/SRE-related ro
le.Working knowledge of Python, including the ability to read code, write easy scripts, and perform data queri
es.Experience troubleshooting APIs, analyzing logs, and identifying root causes of technical issu
es.Familiarity wit

📌 Technical Support Engineer Bangalore Metropolitan Area
🏢 Recro
📍 Bangalore Metropolitan Area