Key Responsibilities
Generate and manage customer invoices for Web Hosting, VPS, Dedicated Servers, Cloud, Domain, SSL, and related services.
Process current orders, renewals, upgrades, downgrades, and service cancellations.
Monitor due payments and follow up with customers for outstanding invoices.
Handle billing-related customer queries through email, tickets, and phone calls.
Maintain accurate billing records and customer account information.
Reconcile daily payment transactions and coordinate with the Accounts team.
Generate billing and payment reports for management.
Ensure timely service renewals and prevent service interruptions due to payment delays.
Coordinate with the Sales and Technical Support teams to resolve customer account issues.
Verify pricing, discounts, taxes, and promotional offers before invoice generation.
Maintain confidentiality and accuracy of financial records.
Assist in month-end billing reconciliation and reporting