Technical Sales & Customer Service Engineer

We are looking for a energetic qualified with experience in Technical Sales, After-Sales Service, AMC (Annual Maintenance Contracts), and Warranty Management to support our customers and drive service excellence.

Key Responsibilities
Support sales activities through technical presentations, product demonstrations, and proposal preparation.
Understand customer requirements and recommend suitable technical solutions.
Perform installation, commissioning, maintenance, troubleshooting, and functional audits of products/systems.
Manage after-sales support, warranty claims, and AMC/service contracts.
Review technical drawings, installation plans, and product integration requirements.
Coordinate with customers for project planning, implementation, and system upgrades.
Deliver technical training to customers, both onsite and online.
Monitor service performance,



resolve technical issues, and ensure high customer satisfaction.
Coordinate with internal teams and service partners/subcontractors as required.

Requirements
B.E./B.Tech in Electrical, Electronics, Mechanical, Instrumentation, or related engineering discipline.
5–10 years of experience in Technical Sales, Customer Service, After-Sales Support, AMC, and Warranty Management.
Robust troubleshooting, communication, and customer relationship management skills.
Willingness to travel for customer visits and site support.

Preferred Industry Experience

Railways, Industrial Equipment, Electrical Systems, Automation, Manufacturing, or Engineering Solutions.

Location:
Mumbai, Maharashtra

Experience:
5–10 Years

📌 Customer Service Sales Specialist Mumbai
🏢 Knorr Bremse India
📍 Mumbai