Roles & Responsibilities
Manage end-to-end fee collection for Degree and Premium Programs from the second semester onwards.
Monitor student payment schedules and identify overdue accounts.
Conduct timely follow-ups through calls, emails, WhatsApp, and other communication channels to ensure on-time fee payments.
Counsel students and parents regarding payment schedules, due dates, and available payment options.
Maintain accurate records of collection activities, payment commitments, and payment status in Excel or CRM.
Generate daily, weekly, and monthly collection reports, ageing reports, and outstanding dues dashboards.
Coordinate with Finance, Academic Operations, Student Success, and Admissions teams to resolve fee-related issues.
Escalate high-risk or long-pending cases to the reporting manager with recommended actions.
Support reconciliation of student accounts and assist during audits or financial reviews when required.
Work towards achieving monthly collection targets and reducing outstanding receivables.
Preferred Candidate Profile
Bachelors degree in Commerce, Business Administration, Finance, or a related field.
25 years of experience in fee collection, accounts receivable, collections, or student finance operations.
Experience in the education sector is preferred.
Solid negotiation and persuasion skills.
Excellent verbal and written communication skills.
Ability to handle difficult conversations with empathy and professionalism.
Positive analytical and problem-solving abilities.
Robust organizational and time management skills.
Proficiency in Microsoft Excel and CRM/ERP systems.