About ACA:
ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our cutting-edge approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.
Position Summary
The Collections Assistant Manager is responsible for overseeing day-to-day collections activities, ensuring timely recovery of outstanding receivables, and supporting cash flow optimization. This role involves managing a team, driving process improvements, maintaining robust customer relationships, and ensuring adherence to company policies and controls.
Job Duties
Oversee and manage the end-to-end collections process for assigned portfolios
Ensure timely follow-up on overdue invoices and drive reduction in Days Sales Outstanding (DSO)
Monitor aging reports and prioritize high-risk accounts
Review customer accounts on a periodic basis including performance of customer reconciliations
Handle escalated collection cases and negotiate payment plans where required
Supervise, mentor, and guide a team of collections analysts/executives, and Set performance targets and conduct regular performance reviews
Ensure workload allocation and productivity optimization
Build and maintain robust relationships with key customers and collaborate with internal teams (Sales, Customer Success, Billing, AP) to resolve disputes and improve collections efficiency
Prepare and review weekly/monthly collections reports and dashboards
Identify opportunities to streamline collections processes and enhance efficiency
Work closely wit
📌 Assistant Manager, Collections Pune
🏢 ACA Group
📍 Pune
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