Handle customer inquiries related to bookings, shipments, documentation, and delivery status.
Coordinate with shipping lines, overseas agents, freight forwarders, and internal operations teams.
Manage export/import shipment processes including booking confirmation, documentation, and tracking.
Provide regular shipment updates to customers and resolve operational issues promptly.
Bill of Lading (B/L)
Commercial Invoice
Packing List
Shipping Instructions
Arrival Notices
Follow up with customers regarding pending documents, payments, and shipment requirements.
Maintain accurate customer records and update shipment details in ERP/TMS systems.
Handle customer complaints professionally and provide effective solutions.
Coordinate with sales, operations, and finance teams for smooth service delivery.




Monitor shipment milestones and ensure adherence to customer service standards.
Support customer retention through proactive communication and relationship management.

Pay: ₹400,000.00 - ₹600,000.00 per year

Application Question(s):
Do you have experience in Shipping/NVOCC/FFD Industry?
Do you have experience in customer support?
Please mention your current location?
Are you fine to attend F2F Interview at Tuticorin?
Please mention your current Salary?
Please mention your expected salary?
Please mention your notice period?

Work Location: In person

📌 Customer Service Thoothukudi
🏢 greenclover
📍 Thoothukudi