Key Responsibilities
Handle inbound and outbound calls to prospective students and parents.
Counsel students on courses, eligibility criteria, admission process, fee structure, and career opportunities.
Follow up on leads generated through digital campaigns, walk-ins, events, and referrals.
Convert inquiries into admissions by maintaining regular communication with prospective candidates.
Schedule counselling sessions, campus visits, and interviews where applicable.
Maintain accurate records of all leads, interactions, and admission status in the CRM.
Coordinate with the admissions, academic, and finance teams to ensure a seamless admission process.
Address queries and resolve concerns in a qualified and timely manner.
Meet daily, weekly, and monthly calling and admission targets.
Prepare and submit daily activity reports and admission conversion reports.
Participate in admission drives, education fairs, and promotional events as required.

Qualifications




Graduate in any discipline (preferred).
Diploma or certification in Sales, Customer Service, or Counselling is an added advantage.

Experience
0–3 years
of experience in tele calling, customer service, sales, or admission counselling.
Experience in the education, EdTech, or training industry will be preferred.

Required Skills
Excellent verbal communication skills in English and the local language.
Strong counselling and persuasion abilities.
Customer-focused approach with positive listening skills.
Ability to build rapport with students and parents.
Proficiency in MS Office and CRM software.
Strong follow-up and negotiation skills.
Ability to work under pressure and achieve admission targets.
Positive organizational and time management skills.

📌 Tele Caller Delhi
🏢 Max Healthcare
📍 Delhi