The Debt Management team is responsible for ensuring timely and productive recovery of outstanding dues from customers. Their role involves designing, implementing, and optimizing collection strategies across various channels to minimize delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery effectiveness by using data-driven insights, segmentation, and targeted action plans.
About the Role
The Agency Debt Manager is responsible for overseeing and managing third-party collection agencies to ensure effective recovery of outstanding dues while maintaining compliance with regulatory and company guidelines. This role involves driving performance through agency engagement, ensuring process adherence, resolving
escalations, and supporting overall collection targets in the assigned region.
What We Expect From You
Set up and manage the network of agency partners to drive collections for the region.
Ensure proper planning for effective recovery through robust execution; guide and motivate agencies and their field teams to meet monthly targets.
Data analysis to assess performance and identify key gaps while driving the results.
Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits.
Guide the agencies and agents regarding their performance vs targets.
Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same
Synthesise learning from ground operations and generate insights/ideas for driving better efficiency
Must Haves
Business / Sales / Operations/ Collection leader with 2+ years of relevant experience.
Experience with tech-first startups preferred.
Entrepreneurial mindset, along with an ability to hustle and solve problems on the ground.
Experience working with vendors.
Robust analytical skills and knowledge of the local language.
Excellent communication and inte