Position: Front Office Executive
Department: Administration
Location: Flying Star Aviation Academy
Reports To: Academic Head / Center Manager

Job Summary

The Front Office Executive is the first point of contact for students, parents, visitors, and corporate clients. The role requires excellent communication, customer service, administrative, and organizational skills to ensure the smooth day-to-day functioning of the academy while maintaining a qualified and welcoming workplace.

Key ResponsibilitiesReception & Customer Service
Welcome and assist students, parents, visitors, and guests professionally.
Handle incoming phone calls, emails, and walk-in enquiries.
Provide accurate information about aviation courses, admissions, fees, schedules, and academy services.
Direct visitors to the appropriate departments or staff members.

Admissions Support
Counsel prospective students regarding available training programs.
Assist applicants with admission forms and documentation.
Follow up on enquiries through phone calls, WhatsApp, and email.




Maintain an enquiry database and update lead status regularly.
Coordinate admission appointments and campus visits.

Administrative Duties
Maintain student records and documentation.
Prepare admission files and enrollment documents.
Manage attendance registers and filing systems.
Handle incoming and outgoing correspondence.
Coordinate with trainers regarding class schedules and student requirements.

Office Operations
Ensure the reception area is clean, organized, and presentable.
Maintain office supplies and stationery inventory.
Coordinate courier services and document dispatch.
Support event coordination, seminars, and placement drives.

Communication & Coordination
Coordinate with faculty, students, and management for daily operations.
Send reminders for fee payments, classes, examinations, and events.
Assist in preparing reports and MIS as required by management.

Student Support
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