Role & responsibilities
Exceptionally great English verbal and written communication
Resolves customer query/complaints/problems by clarifying issues on social media.
Understanding of social media platforms.
Researching and exploring answers and alternative solutions to resolve the queries of customers.
Escalating unresolved problems with the concerned teams to ensure the respective teams are aware of the issues.
Should be able to manage customer and vendor queries without being biased.
Adaptive and quick learner.
Able to take follow ups and resolve queries and timely respond back to customers.
Preferred candidate profile
Minimum 6-month customer service (inbound Exp.)
Freshers with outstanding communication are also welcomed.
Additional Regional Language would be outstanding.
Any Graduate can apply, given they have excellent English communication (written and verbal)