ob Description – ServiceNow Architect / Senior Developer
ITSM + Employee Center Pro + SOW + HRSD + ITAM
Experience:
10–16 Years

Location:
Hyderabad / Bengaluru / Pune / Chennai / Remote

Employment Type:
Full time

Role Summary
We are seeking an experienced
ServiceNow Architect / Senior Developer
with robust expertise in
ITSM, Employee Center Pro, Service Operations Workspace (SOW), HRSD, and ITAM
to lead enterprise-scale ServiceNow implementations and digital workflow transformation initiatives.

The ideal candidate will have extensive hands-on experience in architecture, solution design, development, integrations, and platform governance across multiple ServiceNow modules. The role requires robust technical leadership, stakeholder engagement, and the ability to build scalable, user-friendly, and future-ready ServiceNow solutions aligned with enterprise standards and business objectives.

Key Responsibilities
ServiceNow Architecture & Solution Design
Lead end-to-end architecture, design, and development of ServiceNow solutions across ITSM, HRSD,



Employee Center Pro, SOW, and ITAM.
Define scalable platform architecture, development standards, governance models, and best practices.
Collaborate with business stakeholders, enterprise architects, and delivery teams to translate business requirements into technical solutions.
Design secure, scalable, and reusable ServiceNow components and enterprise workflows.
Review technical designs, code quality, platform performance, and implementation strategy.

ITSM Implementation & Enhancements
Architect and implement ServiceNow ITSM modules including:
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Service Catalog
Design automation workflows using Flow Designer and IntegrationHub.
Improve operational efficiency through ITIL-aligned service management processes.
Configure SLAs, approvals, notifications, catalog items, and workflow orchestration.

Emplo

📌 Principal Service Engineer Hyderabad
🏢 Providence India
📍 Hyderabad