Purpose

This role is responsible for the project to be delivered in line with the scope, schedule and cost.
Key Missions

Lead the Salesforce team responsible for delivery, support, enhancements, and continuous improvement of the Salesforce platform and integrated enterprise applications. Act as the primary interface between business stakeholders, Salesforce delivery teams, and external partners while managing project execution, team performance, and application roadmap initiatives.
KEY RESPONSIBILITIES
Lead and manage the Salesforce team (Tech Lead and Developers)
Define goals, priorities and ensure delivery excellence
Manage project scope, timelines, risks, resources and budgets
Lead requirements gathering, workshops and solution design
Ensure alignment with business goals and best practices
Manage stakeholders, vendors and cross-functional teams
Oversee UAT, deployments, releases and change management
Monitor SLA/KPIs and drive continuous improvement
Provide Level 3 support and drive RCA and problem resolution




REQUIRED SKILLS
Salesforce Platform: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud Advanced, Pardot, Agentforce
Functional Documentation (BRD, FRD, User Stories)
Project People Management
Stakeholder Vendor Management
Agile / Scrum Methodology
Enterprise Integrations Middleware Understanding
Change Release Management
Solid Communication Leadership Skills
NICE TO HAVE
Salesforce Admin Certification
Jira, Confluence
SQL Data Analysis
Manufacturing / Supply Chain Exposure
Global Team Experience
KEY COMPETENCIES
CRM Transformation
Functional Solution Design
Stakeholder Management
People Management Coaching
Project Delivery Management
Change Management
Business Process Optimization
Communication Collaboration
EDUCATION
B.E. / B.Tech / B.Sc CS, IT or related
MBA (IT / Systems / Operations) Preferred

📌 Lead Salesforce Business Analyst Noida
🏢 Idemia Group
📍 Noida