We are a growing apparel brand specializing in innerwear and shapewear, selling across leading e-commerce platforms in India. As we expand, we are looking to hire a Candidate for Customer Care Executive to join our team and help us deliver an excellent customer experience.
Role: Customer Care Executive
Location: On-site at our Vasai East office
Job Type: Full time
Working Days: Monday to Saturday
Key Responsibilities:
Respond to customer queries via phone, email, WhatsApp, and chat.
Handle issues related to orders, returns, exchanges, and product inquiries.
Coordinate with warehouse and logistics teams for timely resolutions.
Maintain accurate records of customer interactions.
Ensure quick and friendly communication to maintain high satisfaction.
Key Requirements:
Fluent in English (spoken and written).
Good typing speed and solid written communication skills.
Prior customer service experience (preferably in e-commerce or apparel) is a plus.
Strong interpersonal skills and a customer-focused attitude.
Must be located in or around Vasai East and able to work from the office.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Leave encashment
Paid time off
Ability to commute/relocate:
Vasai, Maharashtra (Vasai): Reliably commute or planning to relocate before starting work (Required)
Experience:
Cutomer Care: 3 years (Required)
Language:
English & Hindi (Preferred)
Work Location: In person
📌 Customer Care Executive Vasai Virar (India)
🏢 C P S SHAPERS
📍 India
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