Experience:
Extensive experience in technical support, system administration, or development related to healthcare management systems (on Facets platform).
Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care
Experience with claims processing, benefits management, and provider network management in the healthcare space.
Solid familiarity with databases and writing complex SQL queries.
Experience in system integrations, including REST APIs.
Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is desirable.
Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage)

Technical Skills:
Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).
Experience with Facets is a must.
Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.




Knowledge of HIPAA and other healthcare regulations is a plus.
Usage of AI in Application Support

Must haves:

Production Support
.Net & MS tech stack
Solid Comm. Skills - should be able to lead

Provide L2 production support for Guiding Care integration workflows or any other related healthcare applications
Debug API calls, middleware logs, and SQL data issues
Conduct root cause analysis and apply minor bug fixes/patches in C#/.NET
Develop automation scripts for configuration validation and regression testing
Collaborate with L2 support, Dev, and QA teams on hotfixes and releases
Monitor integration endpoint performance and resolve bottlenecks
Maintain knowledge base for recurring issues and solutions
Participate in on-call rotation (24x7 model, versatile shifts)

📌 Net Production Support Bengaluru
🏢 Ascendion Engineering
📍 Bengaluru