Department: Information Technology

Reporting To: IT Manager / Head of IT

Job Summary

The Team Lead IT is responsible for managing the organization's IT infrastructure, network operations, system administration, cybersecurity controls, and IT support team. The role involves ensuring high availability, performance, and security of IT systems while leading a team of IT specialists and coordinating with - vendors and stakeholders.

Key Responsibilities

Team Leadership
Lead, mentor, and supervise the IT & Networking team.
Allocate tasks, monitor performance, and provide technical guidance.
Conduct regular team meetings and performance reviews.
Ensure adherence to IT policies, procedures, and best practices.

Network Management
Design, implement, and maintain LAN, WAN, Wi-Fi, VPN, and Internet connectivity.
Monitor network performance and troubleshoot connectivity issues.
Configure and manage routers, switches, firewalls, and load balancers.
Ensure network security through proper access controls and monitoring.

System Administration




Manage Windows/Linux servers, Active Directory, DNS, DHCP, and cloud services.
Oversee server installation, upgrades, maintenance, and patch management.
Ensure data backup, disaster recovery, and business continuity processes are effective.
Monitor system performance and capacity planning.

IT Infrastructure & Security
Implement and maintain cybersecurity measures.
Manage endpoint security, antivirus, EDR, firewalls, and access management.
Perform vulnerability assessments and coordinate remediation activities.
Ensure compliance with organizational and regulatory security standards.

IT Support & Operations
Oversee IT helpdesk operations and SLA compliance.
Resolve complex technical issues and escalations.
Ensure smooth functioning of hardware, software, printers, and communication systems.
Maintain IT asset inventory and lifecycle management.

Vendor & Project Management
Coordinate with vendors

📌 It Team Lead Jaipur
🏢 Knack RCM
📍 Jaipur